Authorized Aftermarket Service Centre
Genuine Parts | Professional Repair | On-site Support | Technical Consultation
About Our Service Centre
The designated Aftermarket Service Centre is the official authorized service provider for all brand products. We employ certified technicians, equip professional testing tools and full stock of original spare parts. All services follow unified standardized rules to deliver repair, routine maintenance, component replacement and troubleshooting for both in-warranty and out-of-warranty units, stabilizing equipment performance and cutting customer downtime.
Core Service Scope
1. In-Warranty Repair
Inspection, defective part replacement and related labor costs are covered per contract warranty terms. Valid purchase document and warranty card required upon application. Damages from misuse, unauthorized disassembly, collision or force majeure are excluded from coverage
2. Out-of-Warranty Repair
Complete fault diagnosis, component fixing and spare parts replacement for expired-warranty products. Detailed itemized quotation issued before work starts; no hidden extra fees after client confirms pricing.
3. Custom Preventive Maintenance
Monthly, quarterly or yearly maintenance packages including equipment cleaning, parameter calibration, wear-part inspection and system optimization. Discounted package rates for enterprise long-term bulk contracts.
4. Original Spare Parts Supply
In-stock factory-certified spare parts for instant replacement. Original components available for retail and bulk purchase; every sold spare part comes with standard component warranty.
5. On-Site Field Service
Engineer dispatch service for oversized & heavy equipment unable to be delivered to centre. Pre-booking required; service & travelling fees follow official unified regional price list.
6. Consultation & Complaint Handling
Full-process customer service, technical consultation, and 24-working-day response for complaints with full follow-up.
Standard Service Procedure
Our Service Commitment
✅ Abide by official standardized service management regulations
✅ All maintenance uses genuine factory original spare parts
✅ Repair works done by certified professional technicians
✅ Transparent pricing & full-lifecycle standardized aftersales solutions
Frequently Asked Questions (FAQ)
Q: How to verify warranty eligibility?
A: Present valid purchase receipt and original warranty certificate for verification.
Q: What is standard repair turnaround time?
A: Repair period depends on fault severity; in-stock parts enabe quick same-day repair
Q: Lead time for spare parts procurement?
A: Common spare parts in ready stock; special-order components require separate ordering cycle.
Q: Do you provide corporate bulk maintenance contract?
A: Custom long-term maintenance contracts with exclusive preferential pricing for enterprise clients.